To start your return, please locate your order number and email this to us. We will then be able to send you a return shipping label via email so you can send the product back to us. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label. We use Aus Post and NZ Post.

A FEW THINGS TO REMEMBER:

• Please make sure you are only returning item/s that your return label has listed. Any additional item/s may not be processed properly if there is no return requested for it.
• Please inform us of the appropriate reason for the return, this ensures that your return is processed accordingly.
• Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
• Refunds will be returned to the same form of payment.

Receive a damaged item? Please reach out to our consumer support team immediately at support@mumsmilkyway.com and they will help resolve the issue.

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed on your credit card or PayPal account.

Unfortunately we do not accept returns on sale items or gift cards.