I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
We offer FREE returns on all orders!
Any brand new product can be returned for a full refund within 30 days of delivery. We offer free and easy returns for all orders for orders placed on mumsmilkyway.com.
For warranty claims or parts replacement, please contact us at email@example.com, as the process will be different.
START YOUR FREE RETURN.
To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label
A few things to remember:
- Please make sure you are only returning item/s that your return label has listed. Any additional item/s may not be processed properly if there is no return requested for it.
- Please choose the appropriate reason for return from the dropdown, this ensures that your return is processed accordingly.
- Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
- Refunds will be returned to the same form of payment.
Receive a damaged item?
Receive a damaged item? Please reach out to our Customer Support team at firstname.lastname@example.org and they will help resolve the issue. See more warranty information on our FAQ page.
How long does it take to process my return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or PayPal account.