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FAQ.
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Why Choose Mum's MilkyWay?
Our Mission
To provide the best products that support mothers through a special stage in their life journey, through an innate understanding of their practical needs. Easy and effortlessly stylish breast pumps, and beyond (soon).
Our Vision
To make the entire motherhood experience as easy and effortless as possible, by taking care of everything mums need, so they can spend more precious time with their little ones.
We want to be the go-to brand for purposeful products for practical parents.
Supporting Your Breastfeeding Bond
While it’s not always possible to breastfeed your baby all the time, we are here to nurture your breastfeeding bond with the help of high quality, intelligently designed breast pumps.
Through our stringent criteria and meticulous product testing, we offer an easy and effortless experience for practical mothers. Designed for busy mums who want to express at home or on the go; our pumps save time, express efficiently and are most importantly - comfortable and quick to use. We are most proud of the fact that our products are made with modern mums in mind, which is why we have balanced smart functionality with a beautiful aesthetic style that seamlessly integrates into your lifestyle.
The Hahana - Single Breast Pump.
What are the conditions of using Mum's MilkyWay products?
The instructions that come with the Mum's MilkyWay breast pumps contain important information with directions for correct use. Instructions should be read before using Mum's MilkyWay products. Please contact support@mumsmilkyway.com if you have any questions.
Does the Hahana have the same suction strength as the Marama Double Pump?
YES!
Double pumping is faster and more effective in removing milk (18% more milk volume over a 15-minute period), but the Hahana has the same suction power and quality as the Marama double breast pump.
The Marama - Double Breast Pump.
What are the conditions of using Mum's MilkyWay products?
The instructions that come with the Mum's MilkyWay breast pumps contain important information with directions for correct use. Instructions should be read before using Mum's MilkyWay products. Please contact support@mumsmilkyway.com if you have any questions.
Shipping.
How much does shipping cost?
We offer FREE Shipping on all orders.
Check out our Shipping page for more details.
Where do you ship to?
We ship to all regions within Australia and New Zealand.
Check out our Shipping page for more details.
How long will it take for my order to be processed?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made will not be shipped out until the next business day. If you order on a Friday, your order will likely be shipped out on the following Monday.
Check out our Shipping page for more details.
Returns.
What is your return policy on unused items?
Any brand new, unused product can be returned for a full refund within 90 days of delivery. We offer free and easy returns for all orders placed on mumsmilkyway.com. Please contact returns@mumsmilkyway.com to begin the return process.
For warranty claims or parts replacement, please contact us at support@mumsmilkyway.com, as the process will be different.
Check out our Returns & Exchanges page for more details on the returns and exchanges process. Returns & Exchanges
Warranty.
Do you provide a warranty on your breast pumps?
Mum's MilkyWay warrants to the end-customer who has purchased the new product from Mum's MilkyWay, its authorised distributor or its authorised retailer (“Customer”), that this product will be free from defects in workmanship and materials for one (1) year, if utilized according to the intended use as described in the product information and provided that any and all operating and maintenance instructions are strictly respected. The warranty period begins on the proven purchase date (conclusion of purchase contract with the Customer by Mum's MilkyWay, its authorised distributor or its authorised retailer) (“Warranty Period”).
In the event of a defect, Mum's MilkyWay will repair or replace the breast pump without charge for repalcement, parts, or labour. The standard Mum's MilkyWay breast pump warranty covers the motor for one year and 90 days on parts and accessories.